Emergency Message for U.S. Citizens:
Continued Assistance for the Departure of U.S. Citizens
December 18, 2013
On December 17, 2013, the Department of State ordered the departure of non-emergency U.S. Embassy personnel from Juba, Republic of South Sudan. The U.S. Embassy is continuing to assist U.S. citizens who wish to depart Juba. U.S. citizens should review their personal security situation and consider leaving South Sudan as soon as possible, as the embassy is able to provide only limited emergency consular services. Because of the current security situation and imposed curfew, U.S. citizens should shelter in place for the night with all essential items (water, food, diapers, necessary medications, etc.).
We anticipate that the Juba airport will be open from 8:00am to 5:00pm tomorrow, Thursday, December 19 for limited commercial flights. In addition, citizens who wish to take advantage of a flight arranged by the Department of State to the nearest safe haven country should arrive at the Juba Airport no later than 9:30am Thursday, December 19. Those who wish to board the plane need to have in hand: proof of U.S. citizenship, $50 cash for a Kenyan visa, immunization records (yellow card), and no more than one bag which must be labeled. Private U.S. citizens will need to arrange their own transport to the airport and should consider personal safety of that travel in doing so. Assistance will be provided on a first-come, first-served basis to eligible U.S. citizens. Please be aware that each traveler is limited to one bag, and pets cannot be accommodated. All travelers must have travel documentation. Further updates will be provided as information becomes available.
Departure assistance is provided on a reimbursable basis to the maximum extent practicable. This means that you will be asked to sign a form promising to repay the U.S. government. We charge you the equivalent of a full coach fare on commercial air at the time that commercial options cease to be a viable option, and you will be required to sign a promissory note for this amount and to pay this fare at a later date. You will be taken to a safe haven country, from which the traveler will need to make his or her own onward travel arrangements. If you are destitute, and private resources are not available to cover the cost of onward travel, you may be eligible for emergency financial assistance. Please also be aware that there is a limit of one suitcase per person.
During a crisis, our priority is assisting U.S. citizens. You should not expect to bring friends or relatives who are not U.S. citizens on U.S. government chartered or non-commercial transportation. Exceptions may be made to accommodate special family circumstances, such as when the spouse of a U.S. citizen is a legal permanent resident, or “green card” holder; however, it is the non-U.S. citizen’s responsibility to be sure he or she has appropriate travel documentation for the destination location. Any services provided to non-U.S. citizens are on a space-available basis after U.S. citizens are accommodated.
If you are able, please print and complete a form for each adult traveler, found at this link: http://www.state.gov/documents/organization/211837.pdf.
You can stay in touch and get Embassy updates by checking the website of the U.S. Embassy in Juba and our Facebook and Twitter pages.
You can also receive global updates at the U.S. Department of State’s Bureau of Consular Affairs website where you can find the current Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information. Follow the Department of State on Twitter and the Bureau of Consular Affairs on Facebook as well, or you can download our free Smart Traveler App, available through iTunes, and the Google Play store, to have travel information at your fingertips. If you don’t have internet access, current information on safety and security can also be obtained by calling 1-888-407-4747 toll-free in the United States and Canada, or, for callers from other countries, a regular toll line at 1-202-501-4444. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).
We strongly recommend that U.S. citizens traveling to or residing in South Sudan enroll in the Department of State’s Smart Traveler Enrollment Program (STEP). STEP enrollment gives you the latest security updates, and makes it easier for the U.S. embassy or nearest U.S. consulate to contact you in an emergency. If you don’t have internet access, enroll directly with the nearest U.S. embassy or consulate. You should remember to keep all of your information in STEP up to date. It is important during enrollment or when updating of information to include your current phone number and current email address where you can be reached in case of an emergency.
The United States Embassy in Juba is located in Tong Ping, north of the Ministries complex next to the European Union compound, telephone: +211 (0)912 105 188. In the event of an emergency after hours, call the duty officer at +211 (0)912 105 107.